ICT Engagement Officer
Date: 19 Nov 2025
Location: Brisbane, QLD, AU, 4102
Company: Brisbane Catholic Education
About Brisbane Catholic Education
Brisbane Catholic Education (BCE) is a vibrant learning community within the Archdiocese, employing over 12,000 people across a diverse range of positions. As the largest provider of Catholic education in Queensland, BCE is dedicated to delivering high-quality education from Prep to Year 12. Through strong partnerships with parents, governments, and the wider community, BCE fosters social responsibility, self-discipline and Catholic values in all its students. We offer a supportive working culture where care for the individual is an important part of our ethos. Arrive at work every day to a welcoming and compassionate environment, knowing that you'll be supported to take care of what's important to you. Learn more about Brisbane Catholic Education.
About our team
The Customer Solutions team leads BCE's IT project portfolio, acting as the bridge between IT capabilities and customer needs. They ensure that technology solutions enhance customer interactions, improve experiences, and support BCE's growth. The team fosters a culture of continuous innovation through collaboration and transparency, delivering valuable business outcomes across the digital ecosystem.
The Business Engagement team within our Information & Technology function is dedicated to driving transformative initiatives that empower progress and adoption across our organisation. Partnering with our BCE and Cairns’ Schools and head offices, our team harnesses cutting-edge technologies, AI, and best practices to optimise processes, enhance & support user experiences, and ensure the ongoing improvement, integrity, and functionality of our systems. Our mission is to be a trusted partner in driving the success, efficiencies, and growth of our organisation and technology landscape. Our dedicated team of highly skilled System Administrators, Functional Consultants, Business Analysts, & Support Staff, comprised of Business Technology Services, School Technology Services, and Portfolio & Digital Experience manages a wide range of critical systems, including Finance, Payroll, LMS, HRIS, Risk & Compliance, Corporate Intranet, and School Administration & Information systems
Summary
- Location: BCEO Woolloongabba
- Work hours: 38.00 hours per week | Flexible working arrangements available
- Salary: $122,215.26 -$135,119.02 plus super
- Status: Full Time | Continuing
- Ad Close date: 1st December 2025
- Contact: CareersBCE@bne.catholic.edu.au
About the opportunity
In this position you will:
- Provide advice on complex technical, commercial, operational and administrative management practices and ensuring service delivery of outcomes
- Coordinate product enhancement activities including user stories, solution design and user testing scenarios for products
- Provide high level subject matter expertise on technical and complex matters
- Collaborate across business areas to develop, implement or resolve organisational requirements and needs
- Advise on and support technology adoption, digital literacy, learning experience design and content development for our school and office end users
- Undertake in-depth research and analysis to provide professional and technical advice on specialised administrative and complex operational issues
- Analyse data and information, streamline processes, identify gaps and trends to improve and enhance operational practices
- Identify, design, analyse and resolve specific issues affecting systems, workflows and projects to improve efficiencies and performance within the business area
- Partner with consultant groups, vendors and stakeholders to ensure products meet business requirements and expectations, and opportunities for ongoing development and innovation are assessed
- Engage with stakeholders to clarify needs and collaborate in the development of solutions
- Instruct and assign work to staff and review the quality of work undertaken by these roles
About you
To be successful in this position you will bring relevant contemporary skills and experience including:
- Proficient system administrator and/or functional consultant across HR Solutions – SuccessFactors preferred- HR Success factors role
- Proficient system administrator and/or functional consultant across corporate solutions such as Risk, Compliance, & Safety, Records Management, SharePoint -Corporate Solutions role
- Demonstrated understanding of Project and Change Management practices related to information systems support, optimisation, and implementation
- Demonstrated capability in identifying and updating processes and procedure documents, and other collateral to support new initiatives and improve business operations
- Ability to advise and support technology adoption, digital literacy, learning experience design and content development for our school and office end users
- Proficient in delivering responsive service desk support, including incident resolution and user assistance, while ensuring minimal disruption and a positive end-user experience.
- Conducted high level reviews and investigations linked to organisational performance
- Worked with multiple stakeholders and leadership teams in your area of specialty
- Tertiary qualifications in education, business, information technology, information systems, or relevant experience (highly regarded but not essential)
Eligibility and Safeguarding requirements:
- Eligibility to work in Australia for the duration of the appointment
- Positive Notice Blue Card for working with Children
Why choose BCE
Join us and be part of the largest Catholic Diocese in Queensland, nurturing your personal and professional development goals. As a valued member of our organisation, enjoy these and other rewards:
- Opportunities for career advancement and professional development
- Competitive remuneration and flexible work arrangements (position dependent)
- Access to targeted AI tools and training with a focus on innovation and strong ethical standards. Learn more here: The Rome Call for AI Ethics and Microsoft Australia News Centre
- Salary packaging and salary-sacrificing options
- Active staff social club and wellness programs
- Personal support for our employees and families through the Employee Assistance Program.
Please note applications for this position may be considered as they are received, and an appointment made prior to the advertised close date.
Everyone at BCE models and fosters a commitment to the safeguarding of children and promotes a culture where student protection is everyone’s responsibility. The Archdiocese of Brisbane has standards of conduct for workers to maintain a safe and healthy environment for children. Our commitment to these standards requires that we conduct working with children checks and background referencing for all persons who will engage in direct and regular involvement with children and young people and/or adults-at-risk. The organisation is fully committed to child safety and has a zero tolerance to abuse of children or adults-at-risk.
Equity and inclusion are at the core of our Catholic values and we recognise the benefits of a diverse workforce. We encourage and welcome candidates from all backgrounds to apply for this position.
By choosing to continue, you agree to the Privacy Policy (Employment Collection Notice which includes being contacted by Brisbane Catholic Education in future if a similar position becomes available) and to be included in BCE’s talent pools for future opportunities. Show Privacy Policy
