ICT Engagement Support Officer
Date: 8 Jan 2026
Location: Brisbane, QLD, AU, 4102
Company: Brisbane Catholic Education
About Brisbane Catholic Education
Brisbane Catholic Education (BCE) is a vibrant learning community within the Archdiocese, employing over 12,000 people across a diverse range of positions. As the largest provider of Catholic education in Queensland, BCE is dedicated to delivering high-quality education from Prep to Year 12. Through strong partnerships with parents, governments, and the wider community, BCE fosters social responsibility, self-discipline and Catholic values in all its students. We offer a supportive working culture where care for the individual is an important part of our ethos. Arrive at work every day to a welcoming and compassionate environment, knowing that you'll be supported to take care of what's important to you. Learn more about Brisbane Catholic Education.
Summary
As the ICT Engagement Support Officer – Enterprise Systems, you will play a key role in supporting the design, improvement, and adoption of enterprise information systems. You’ll work closely with stakeholders to deliver training, develop user resources, and provide ongoing support for digital solutions. This position is ideal for someone who enjoys facilitating change, enhancing digital literacy, and ensuring technology solutions meet the evolving needs of users across the organisation.
- Location: BCEO Woolloongabba
- Work hours: Fulltime | Flexible Working Arrangements Available
- Status: Fixed Term | January 2026 - January 2027
- Salary: $106,702 - $118,554 plus super
- Ad Close date: 19 January 2026
- Contact: CareersBCE@bne.catholic.edu.au
About the opportunity
In this position you will:
- Support the design, improvement, and maintenance of enterprise systems, including user acceptance testing and process documentation.
- Develop and deliver engaging training sessions and workshops to facilitate system adoption and digital literacy.
- Create, update, and maintain user support resources, training materials, and communication for information technology systems.
- Provide ongoing advice and support to users regarding IT systems, learning experiences, and information resources.
- Guide process development and offer expert advice to ensure information systems align with BCE’s vision and stakeholder needs.
- Assist BCE offices and schools with updates, information management tasks, and incident management related to learning and student systems.
- Contribute to product development, enhancement activities, and user testing scenarios to improve technology solutions.
- Promote collaborative relationships with stakeholders, collect feedback, and identify opportunities for service improvement.
About you
To be successful in this position you will bring relevant contemporary skills and experience including:
- Providing general advice
- Creating accurate documentation with a high attention to detail
- Stakeholder engagement ensuring information flow in a timely and inclusive manner
- Experience in implementing business process and procedure assessment, optimisation, and improvement within the technology domain
- Ability to facilitate change for end users, including development and delivery of training
- Providing information to a range of internal and external stakeholders in response to direct queries
- Investigating issues and concerns and providing advice and information in line with policy and procedures
- Qualification in education, business, information technology, information systems, or equivalent relevant work experience
Eligibility and Safeguarding requirements:
- Eligibility to work in Australia for the duration of the appointment
- Full registration with Queensland College of Teachers (QCT)
Why choose BCE
Join us and be part of the largest Catholic Diocese in Queensland, nurturing your personal and professional development goals. As a valued member of our organisation, enjoy these and other rewards:
- Opportunities for career advancement and professional development
- Competitive remuneration and flexible work arrangements (position dependent)
- Access to targeted AI tools and training with a focus on innovation and strong ethical standards. Learn more here: The Rome Call for AI Ethics and Microsoft Australia News Centre
- Salary packaging and salary-sacrificing options
- Active staff social club and wellness programs
- Personal support for our employees and families through the Employee Assistance Program.
Please note applications for this position may be considered as they are received, and an appointment made prior to the advertised close date.
Everyone at BCE models and fosters a commitment to the safeguarding of children and promotes a culture where student protection is everyone’s responsibility. The Archdiocese of Brisbane has standards of conduct for workers to maintain a safe and healthy environment for children. Our commitment to these standards requires that we conduct working with children checks and background referencing for all persons who will engage in direct and regular involvement with children and young people and/or adults-at-risk. The organisation is fully committed to child safety and has a zero tolerance to abuse of children or adults-at-risk.
Equity and inclusion are at the core of our Catholic values and we recognise the benefits of a diverse workforce. We encourage and welcome candidates from all backgrounds to apply for this position.
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