ICT Engagement Support Officer
Date: 8 Jun 2026
Location: Brisbane, QLD, AU, 4102
Company: Brisbane Catholic Education
About Brisbane Catholic Education
Brisbane Catholic Education (BCE) is a vibrant learning community within the Archdiocese, employing over 12,000 people across a diverse range of positions. As the largest provider of Catholic education in Queensland, BCE is dedicated to delivering high-quality education from Prep to Year 12. Through strong partnerships with parents, governments, and the wider community, BCE fosters social responsibility, self-discipline and Catholic values in all its students. We offer a supportive working culture where care for the individual is an important part of our ethos. Arrive at work every day to a welcoming and compassionate environment, knowing that you'll be supported to take care of what's important to you. Learn more about Brisbane Catholic Education.
Summary
- Location: BCEO Woolloongabba
- Work hours: Fulltime | Flexible Working Arrangements Available
- Status: Fixed Term | June 2026 - July 2027
- Salary: $106,702 - $118,554 plus super
- Ad Close date: 20 June 2026
- Contact: CareersBCE@bne.catholic.edu.au
About the opportunity
In this position you will:
- Partner with stakeholders to identify, define, and translate business needs into clear functional system requirements.
- Drive continuous, user-led system improvements by gathering feedback and identifying opportunities to enhance usability and effectiveness.
- Support the design and enhancement of enterprise systems, including coordinating user acceptance testing and refining processes.
- Engage with end users to support system adoption, build capability, and ensure solutions meet operational needs.
- Provide practical guidance and support on system functionality, resolving issues and enabling effective system use.
- Contribute to the development and documentation of processes that align systems with organisational priorities and user requirements.
- Collaborate with technical teams and vendors to support implementation of system changes and enhancements.
- Build strong stakeholder relationships, proactively capturing insights and driving improvements in services and system performance.
About you
To be successful in this position you will bring relevant contemporary skills and experience including:
- Providing general advice
- Creating accurate documentation with a high attention to detail
- Stakeholder engagement ensuring information flow in a timely and inclusive manner
- Experience in implementing business process and procedure assessment, optimisation, and improvement within the technology domain
- Ability to facilitate change for end users, including development and delivery of training
- Providing information to a range of internal and external stakeholders in response to direct queries
- Investigating issues and concerns and providing advice and information in line with policy and procedures
- Qualification in education, business, information technology, information systems, or equivalent relevant work experience
Eligibility and Safeguarding requirements:
- Eligibility to work in Australia for the duration of the appointment
- Positive Notice Blue Card for working with Children
Why choose BCE
Join us and be part of the largest Catholic Diocese in Queensland, nurturing your personal and professional development goals. As a valued member of our organisation, enjoy these and other rewards:
- Opportunities for career advancement and professional development
- Competitive remuneration and flexible work arrangements (position dependent)
- Access to targeted AI tools and training with a focus on innovation and strong ethical standards. Learn more here: The Rome Call for AI Ethics and Microsoft Australia News Centre
- Salary packaging and salary-sacrificing options
- Active staff social club and wellness programs
- Personal support for our employees and families through the Employee Assistance Program.
- Fitness Passport access – discounted membership giving you flexible access to a wide network of gyms, pools and fitness facilities for you and your family.
Please note applications for this position may be considered as they are received, and an appointment made prior to the advertised close date.
Everyone at BCE models and fosters a commitment to the safeguarding of children and promotes a culture where student protection is everyone’s responsibility. The Archdiocese of Brisbane has standards of conduct for workers to maintain a safe and healthy environment for children. Our commitment to these standards requires that we conduct working with children checks and background referencing for all persons who will engage in direct and regular involvement with children and young people and/or adults-at-risk. The organisation is fully committed to child safety and has a zero tolerance to abuse of children or adults-at-risk.
Equity and inclusion are at the core of our Catholic values and we recognise the benefits of a diverse workforce. We encourage and welcome candidates from all backgrounds to apply for this position.
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