Senior ICT Engagement Officer (Payroll)
Date: 9 Sept 2025
Location: Brisbane, QLD, AU, 4102
Company: Brisbane Catholic Education
About Brisbane Catholic Education
Brisbane Catholic Education (BCE) is a vibrant learning community within the Archdiocese, employing over 12,000 people across a diverse range of positions. As the largest provider of Catholic education in Queensland, BCE is dedicated to delivering high-quality education from Prep to Year 12. Through strong partnerships with parents, governments, and the wider community, BCE fosters social responsibility, self-discipline and Catholic values in all its students. We offer a supportive working culture where care for the individual is an important part of our ethos. Arrive at work every day to a welcoming and compassionate environment, knowing that you'll be supported to take care of what's important to you. Learn more about Brisbane Catholic Education.
About our team
The Customer Solutions team leads BCE's IT project portfolio, acting as the bridge between IT capabilities and customer needs. They ensure that technology solutions enhance customer interactions, improve experiences, and support BCE's growth. The team fosters a culture of continuous innovation through collaboration and transparency, delivering valuable business outcomes across the digital ecosystem.
The Business Engagement team within our Information & Technology function is dedicated to driving transformative initiatives that empower progress and adoption across our organisation. Partnering with our BCE and Cairns’ Schools and head offices, our team harnesses cutting-edge technologies, AI, and best practices to optimise processes, enhance & support user experiences, and ensure the ongoing improvement, integrity, and functionality of our systems. Our mission is to be a trusted partner in driving the success, efficiencies, and growth of our organisation and technology landscape. Our dedicated team of highly skilled System Administrators, Functional Consultants, Business Analysts, & Support Staff, comprised of Business Technology Services, School Technology Services, and Portfolio & Digital Experience manages a wide range of critical systems, including Finance, Payroll, LMS, HRIS, Risk & Compliance, Corporate Intranet, and School Administration & Information systems
Summary
Drive transformation in payroll operations through technology and process excellence. We’re seeking a proactive and experienced Senior Functional Consultant to play a pivotal role in supporting and optimising our Ascender Pay (aPay) payroll platform and its integration with HR systems including SAP SuccessFactors, Strato, and WorkforceX. This role is critical to ensuring payroll accuracy, system reliability, and continuous improvement across our enterprise platforms.
As a senior member of the Business Technology Services team, you’ll collaborate with stakeholders across business units to deliver seamless payroll operations, drive system enhancements, and lead change initiatives.
- Location: Business Technology Services
- Start date: Commecing October 2025
- Work hours: 38.00 hours per week | Flexible working arrangements available
- Salary: $137,561.00 - $152,836.25 + super
- Status: Full Time Continuing
- Ad Close date: 29 September 2025
- Contact: CareersBCE@bne.catholic.edu.au
About the opportunity
In this position you will be responsible for:
- Deliver expert support across aPay modules including customisations, WSS and Extend, integrations, and reporting.
- Manage and triage user requests via the Service Desk, ensuring timely resolution and escalation where needed.
- Monitor system performance and data integrity, recommending and implementing improvements.
- Collaborate with business units and subject matter experts to drive initiatives and achieve outcomes.
- Act as the liaison between business users and external support teams, guiding system updates and their business impact.
- Lead payroll system upgrades, including performance tuning, capacity planning, data integration, testing, and patch management.
- Engage with vendors for support and enhancement activities.
- Lead change management strategies and implementation plans for new initiatives and system enhancements.
About you
To be successful in this position you will be a strategic thinker with a hands-on approach and a passion for enabling operational excellence through payroll technology, bring relevant contemporary skills and experience including:
- Proven experience with aPay (Ascender) or other payroll systems and related business processes.
- Strong understanding of payroll operations and best practices.
- Intermediate to advanced SQL skills, with experience in report development.
- Expertise in business analysis, product and release management, change and support management.
- Relevant qualifications in education, business, IT, information systems or a related field.
- Demonstrated ability to support end users through process and technology transformation.
- Familiarity with project and change management methodologies in the context of system support and optimisation.
Eligibility & Safeguarding:
- Must have the right to work in Australia for the duration of the appointment.
- Hold a valid Positive Notice Blue Card for working with children.
Why choose BCE
Join us and be part of the largest Catholic Diocese in Queensland, nurturing your personal and professional development goals. As a valued member of our organisation, enjoy these and other rewards:
- Opportunities for career advancement and professional development
- Competitive remuneration and flexible work arrangements (position dependent)
- Access to targeted AI tools and training with a focus on innovation and strong ethical standards. Learn more here: The Rome Call for AI Ethics and Microsoft Australia News Centre
- Salary packaging and salary-sacrificing options
- Active staff social club and wellness programs
- Personal support for our employees and families through the Employee Assistance Program.
Please note applications for this position may be considered as they are received, and an appointment made prior to the advertised close date.
Everyone at BCE models and fosters a commitment to the safeguarding of children and promotes a culture where student protection is everyone’s responsibility. The Archdiocese of Brisbane has standards of conduct for workers to maintain a safe and healthy environment for children. Our commitment to these standards requires that we conduct working with children checks and background referencing for all persons who will engage in direct and regular involvement with children and young people and/or adults-at-risk. The organisation is fully committed to child safety and has a zero tolerance to abuse of children or adults-at-risk.
Equity and inclusion are at the core of our Catholic values and we recognise the benefits of a diverse workforce. We encourage and welcome candidates from all backgrounds to apply for this position.
By choosing to continue, you agree to the Privacy Policy (Employment Collection Notice which includes being contacted by Brisbane Catholic Education in future if a similar position becomes available) and to be included in BCE’s talent pools for future opportunities. Show Privacy Policy
