Senior Officer - Collections

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Date: 1 May 2026

Location: WOOLLOONGABBA, QLD, AU, 4102

Company: Brisbane Catholic Education

 

About Brisbane Catholic Education 
Brisbane Catholic Education (BCE) is a vibrant learning community within the Archdiocese, employing over 12,000 people across a diverse range of positions. As the largest provider of Catholic education in Queensland, BCE is dedicated to delivering high-quality education from Prep to Year 12. Through strong partnerships with parents, governments, and the wider community, BCE fosters social responsibility, self-discipline and Catholic values in all its students. We offer a supportive working culture where care for the individual is an important part of our ethos. Arrive at work every day to a welcoming and compassionate environment, knowing that you'll be supported to take care of what's important to you. Learn more about Brisbane Catholic Education. 

Summary

 
Join our team as a Senior Officer-Collections and make a significant impact by providing end-to-end collections and debtor management support across BCE to optimise collections, reduce aged debt, and strengthen payment outcomes. This is a hands-on role managing a portfolio of complex and escalated accounts, handling disputes, negotiating repayment arrangements, supporting schools through coaching and guidance, and contributing to continuous improvement to evolve the collections’ function.
 
  • Location: BCEO Woolloongabba 
  • Work hours: Fulltime | Flexible Working Arrangements Available
  • Status: Permanent (Continuing) | Commencing May 2026
  • Salary: $106,702.57-$118,554.93 plus super
  • Ad Close date: 18 May 2026
  • Contact: CareersBCE@bne.catholic.edu.au 

 

 

About the opportunity

 

In this position you will: 

  • Deliver accurate, timely debtor reporting to support performance monitoring and collection strategies
  • Engage with families to resolve outstanding fees, negotiate sustainable arrangements and maintain positive relationships
  • Support families in financial hardship by validating documentation and facilitating fee assistance
  • Advise schools and stakeholders on debtor management, risk assessment and appropriate escalation pathways
  • Improve collections processes by contributing to system controls, reporting requirements and procedural documentation
  • Investigate complex debtor issues, analyse root causes and implement practical resolutions
  • Maintain and embed procedures, templates and guidelines that drive consistency and enhance customer experience
  • Resolve escalated matters using sound judgement, ensuring compassionate, compliant outcomes and accurate records

About you

To be successful in this position you will bring relevant contemporary skills and experience including:  

  • Demonstrated expertise in debtor management, including analysing account risk, interpreting financial information and applying sound judgement in complex situations
  • Proven ability to engage confidently and compassionately with families, negotiating sustainable solutions while upholding policy and compliance requirements
  • Strong communication and stakeholder‑influencing skills
  • Experience improving processes, documentation and systems to enhance consistency, efficiency and customer experience
  • High level of organisational and analytical skills, with the ability to manage competing priorities, maintain accurate records and deliver timely outcomes
  • Certificate level/Diploma qualifications in commence, accounting, finance or legal studies is well regarded but not essential
  • Membership in the Australian Institutes of Credit Management (AICM) or similar qualifications is highly regarded
 
Eligibility and Safeguarding requirements: 
  • Eligibility to work in Australia for the duration of the appointment 
  • Ability to obtain a National Criminal History check prior to commencement

Why choose BCE

 

Join us and be part of the largest Catholic Diocese in Queensland, nurturing your personal and professional development goals. As a valued member of our organisation, enjoy these and other rewards: 

  • Opportunities for career advancement and professional development
  • Competitive remuneration and flexible work arrangements (position dependent)
  • Access to targeted AI tools and training with a focus on innovation and strong ethical standards. Learn more here: The Rome Call for AI Ethics and Microsoft Australia News Centre
  • Salary packaging and salary-sacrificing options 
  • Active staff social club and wellness programs 
  • Personal support for our employees and families through the Employee Assistance Program.
  • Fitness Passport access – discounted membership giving you flexible access to a wide network of gyms, pools and fitness facilities for you and your family. 

 

 

Please note applications for this position may be considered as they are received, and an appointment made prior to the advertised close date.

 

Everyone at BCE models and fosters a commitment to the safeguarding of children and promotes a culture where student protection is everyone’s responsibility. The Archdiocese of Brisbane has standards of conduct for workers to maintain a safe and healthy environment for children. Our commitment to these standards requires that we conduct working with children checks and background referencing for all persons who will engage in direct and regular involvement with children and young people and/or adults-at-risk. The organisation is fully committed to child safety and has a zero tolerance to abuse of children or adults-at-risk.

 

Equity and inclusion are at the core of our Catholic values and we recognise the benefits of a diverse workforce. We encourage and welcome candidates from all backgrounds to apply for this position.

 

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